Payment and Shipping Process
Payment must be made before the rebuilt timers are returned. We accept payment by Credit Card or Company Check. If you are an existing customer then we already have your Credit card on file or we accept check for payment. A 3% charge is added to all credit card payments. If you want to pay the total due by check please mail payments to:
REECO TIMER COMPANY
811 W. Jericho Tpke, Suite 104W,
Smithtown, NY 11787
Phone: 631-498-6999
Fax: 631-498-6889
Email: reecotimerco@hotmail.com
First Time customers who want to pay by credit card please use the Credit Card Application form. Fill out the form and fax it to: 631-498-6999. If paying by company check please remit to: REECO TC, INC. Orders on first time customers will ship after the check clears.
Timer service Repair REQUEST
To expedite the repair process please use the SERVICE REQUEST FORM.
Service Request Form Credit Card App
"Timers which are heavily sprayed with oil will incur an additional $100 charge or timers will be returned as-is (determined at technician's discretion).
1. Timers must be complete as they are taken from the machine. No brackets or Wire harness, glass or dials.
2. A Service Request must contain a Service Request Form included in the package.
3. Please pack the timers carefully so they will not be damaged in shipping. Protect printed circuit boards, and make sure shafts from timers don't bang into cams of other timers.
4. Without information provided, any timers received will have to be put off to the side until we are contacted by the customer. Once your order is checked in, the timers are place on to the repair line. We do not pre-test timers. We assume its is faulty on receipt. Please be aware to only send in faulty timers and not faulty timers that are being harmed by other parts of your equipment.
All timers are disassembled and sonically cleaned with degreaser and all metals brightened. Then the parts are laid out on a bench for inspection. Parts are replaced that are defective. Motors, gears, contacts, cam followers and solenoids are examined and defective ones are replaced. Then timers are reassembled and for some timers, indexed and adjusted.
Timers are tested three times on a test machine. All timers are reexamined for any changes or defects before boxing the unit. Shipping address is:
REECO TIMER COMPANY
811 W. Jericho Tpke, Suite 104W,
Smithtown, NY 11787
Phone: 631-498-6999
Fax: 631-498-6889
Email: reecotimerco@hotmail.com
In-Warranty Repair Request
To send in a timer that was repaired and has failed during the 6 month warranty please print out a Warranty Repair Form.
Warranty returns will be void if:
1. Seals are broken.
2. Timer has been dropped, water damage, electrical short, turned backwards, wire cut or if parts are missing, oily, tampered with or mishandled.
3. Damage for any reason, including during return shipping.
Packaging
1. Print and Fill out an In-Warranty Repair form.
2. Please detail why you feel the timer is not functioning. Please DO NOT USE the word DEFECTIVE as your sole reason for repair.
3. Please fill out one sheet per timer
Pleases send In-Warranty Timers for repair to
REECO TIMER COMPANY811 W. Jericho Tpke, Suite 104W,
Smithtown, NY 11787
Phone: 631-498-6999
Fax: 631-498-6889
Email: reecotimerco@hotmail.com